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Complaint Process

The Timmins Family Health Team values and encourages the feedback of service users and community members about the programs and practices of the organization. Complaints can provide important opportunities for improving service. A complaint may be defined as an expression of dissatisfaction or unmet expectation. A complaint can be made by the service user or community member with support if necessary. The complaint can relate to any aspect of the organization's programs and services. A service user or community member who believes they have experienced discrimination at the Timmins Family Health Team contrary to the Ontario Human Rights Code can file a claim with the Human Rights Tribunal of Ontario. Information about the complaint process is available at www.hrto.ca.

Timmins Family Health Team is committed to listening to service user and community member complaints and responding in a fair, timely and respectful manner. All complaints will be given due consideration without reprisal or discrimination. Language support for non-English speaking service users or community members will be provided.

To view our Policy and Procedure please click here